Bandari Sacco Building, Moi Avenue, Mombasa
(+254)-724-002-525
info@bandarisacco.co.ke
Current Strategic Plan
Strategic Vision 2023-2027:
As we sail into the future, Bandari DT Sacco has an ambitious journey outlined in our current Strategic Plan for the period 2023-2027. This roadmap serves as our guiding compass, meticulously crafted to propel our operations, growth, and service excellence over the next five years.
As we sail into the future, Bandari DT Sacco has an ambitious journey outlined in our current Strategic Plan for the period 2023-2027. This roadmap serves as our guiding compass, meticulously crafted to propel our operations, growth, and service excellence over the next five years.
CSR Activities
Our commitment extends beyond the balance sheets, aiming to transform and uplift the lives of communities around us. Our CSR initiatives include:
- Providing support and assistance to the aged and people living with disabilities (PWDs)
- Offering free form one scholarships to the best performing boy and girl, likewise one pupil from the disadvantaged category.
- Engaging in tree planting initiatives where we contribute to making a better world for the future generations.
- Providing support and emergency relief whenever calamities strike.
Service Charter
This is our commitment to continually improve our products and services and exceed your expectations.
Service Delivery Commitments
We commit ourselves to:
- Answer your telephone calls within 3 rings
- Attend to you within ten (10) minutes of your visit
- Respond to your correspondence within 48 hours
- Treat your concern with confidentiality and privacy
Your Rights
You have a right to:
- Enquire or complain when not satisfied with the level of service offered
- Refer any service-related issues to a higher office
- Offer suggestions that can enable the Sacco to provide better services
- Courteous and considerate treatment in your transactions with us
Your Responsibility
To enable us to serve you better we expect you to:
- Treat our staff with courtesy and respect
- Provide accurate and complete information
- Exercise honesty and integrity when transacting with us
- Share with us your feedback
Complaint Escalation
If you are not satisfied with the outcome of your complaint or how it was handled, you may refer the matter to either of the following:
- Head of Business Development & Marketing
Bandari Sacco Limited,
PO.BOX 95011-80104, Mombasa
Email: info@bandarisacco.co.ke
Tel. 0724002525/0735336685 - The Chief Executive Officer
P. O. Box 95011 – 80104, Mombasa
Email: info@bandarisacco.co.ke
Tel. 0724002525/0735336685
Our Service Standards
At our core, we believe in exceeding expectations, in turning moments into memories, and in crafting experiences that resonate long after the encounter ends. From the moment you engage with us, expect nothing short of excellence, where attention to detail meets genuine care.
Over the Counter Withdrawal/Deposit
Within 5 minutes
Cash and Cheque Deposits
Within 5 minutes
ATM Cards Application/Processing
Within 5 minutes
General Inquiries
Within 5 minutes
ATM Card Blocking
Within 5 minutes
Loan Statement
Within 5 minutes
Account Statement
Within 5 minutes
ATM Pin Resetting
Within 5 minutes